Refund & Cancellation Policy

We want you to feel safe trying From Roots to Love. This policy explains how cancellation and refunds work. It is part of our Terms of Service. Nothing here limits any refund rights you have under the mandatory consumer laws where you live.

Cancelling a subscription

• Cancel anytime, online. Go to My account → Manage billing → Cancel plan. It takes a few clicks — no calls, no emails, no questions.
• Cancellation takes effect at the end of your current billing period. You keep your plan and any remaining minutes until then, and you won't be charged again.
• Your account page shows the date your plan ends.
• Need help? Write to support@fromrootstolove.com and we'll cancel it for you.

Subscription refunds (AI voice coach plans)

• First-time subscribers — 7-day guarantee. If you're new to a paid plan and it isn't right for you, ask for a refund within 7 days of your first payment and we'll refund that first payment in full, as long as you've used no more than 15 minutes of the plan's minutes.
• Renewals. Monthly renewal payments are not refundable once the new period has started, because the minutes become available immediately. Cancel before your renewal date to avoid the next charge. If you forgot to cancel and haven't used any minutes from the new period, write to us within 48 hours of the renewal and we'll refund it.
• Partial months aren't refunded after the guarantee window, and unused minutes don't convert to cash.
• Free and bonus minutes (welcome minutes, course bonus minutes) have no cash value and aren't refundable.

Course refunds

• 14-day guarantee. If a course isn't what you hoped for, ask for a refund within 14 days of purchase and we'll refund you in full, as long as you've completed less than half of the lessons.
• After 14 days, or after completing half or more of the lessons, course purchases aren't refundable.
• If you bought the signature program, refunding it also removes its bonus coach minutes from your balance (only the unused part).

How to request a refund

Email support@fromrootstolove.com from the address on your account, with the subject "Refund request" and the product name. We reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

Technical problems

If a session failed because of a problem on our side (for example, the call dropped or the coach didn't respond), tell us and we'll restore the minutes you lost — whether or not you're inside a refund window.

Chargebacks

Please contact us before disputing a charge with your bank — we can usually fix things faster. If a chargeback is opened, we may pause the related account while it's resolved.

Changes

We may update this policy. Changes don't apply retroactively to purchases you already made.